Welcome to BIMS Mobile App. This Privacy Policy describes how we collect, use, maintain, protect and disclose information collected from users (“User” or “you”) of our mobile application “BIMS and School Bus Mobile App” (the “App”).
By downloading, installing, or using the App you accept this policy.

Information We Collect

Personal Identification Information:
Data for Student is collected via the school, not directly through the App.

How We Use Collected Information

We may collect and use Users’ information for the following purposes:

  • To provide and maintain the App’s service (e.g., real-time bus tracking, notifications, route updates).
  • To respond to user requests, support needs, and enquiries.
  • To personalize user experience – e.g., show relevant routes, notifications, school announcements.
  • To improve the App, develop new features, understand how Users use the App, and optimize performance.
  • To send Users administrative information such as updates about the App or changes to this policy.
  • To comply with legal obligations or protect our rights, property or safety of Users or others.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. These include internal safeguards such as encryption, access controls and secure servers.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Sharing Your Personal Information

We do not sell, trade or rent Users’ personal identification information to third parties. We may share generic, aggregated demographic information (i.e., not linked to any personal identifications) with our business partners, trusted affiliates and advertisers for the purposes described above.
We may use third-party service providers to help us operate the App (e.g., push notification services, analytics providers). These parties may have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
We may disclose personal information if required by law or in response to legal process, or when we believe disclosure is necessary to protect our rights, User safety or property, or that of others.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes for which it was collected and as required by applicable law.
We may retain aggregated or anonymized data after personal identifiers have been removed. When data is no longer needed we will securely delete or anonymize it.

Children’s Privacy

The App is intended for use by parents/guardians and students in a school/transport-context. If a student is under the age of [insert age – e.g., 6 and above or applicable age in jurisdiction], we require that the registration and use of the App be done by or with the oversight of a parent or legal guardian. We do not knowingly collect more personal information from children than is reasonably necessary. If you believe we have collected personal information from a child without parental consent, please contact us and we will delete the information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top.
We encourage Users to review this policy frequently for any changes. Continued use of the App after modifications will constitute your acknowledgement and acceptance of the updated policy.